Who we are

Our website address is: https://ktjmalaysia.com.

Personal data we collect

When you interact with us through our website, social media pages, advertisements, lead forms, enquiry forms, WhatsApp, email, or other communication channels, we may collect personal data that you provide to us.

This may include your name, email address, phone number, company or organisation name, job title, delivery or billing details, product interests, estimated order quantity, order timeline, and any other information you choose to share with us.

How we use your personal data

We use your personal data to respond to your enquiries, provide information about our products and services, check stock availability, prepare quotations, process orders, arrange delivery, provide customer support, and follow up on business or bulk order enquiries.

For Meta lead forms or advertising enquiries, we use the information you submit to contact you about your KTJ bulk order enquiry, including stock availability, pricing, quantity, delivery timeline, and related order details.

We may also use your personal data to improve our products, services, customer experience, marketing, and business operations, where permitted by applicable law.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images on the website.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so that you do not need to fill in your details again when you leave another comment. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen options cookies may last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out of your account, login cookies will be removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content, such as videos, images, articles, or social media posts. Embedded content from other websites behaves in the same way as if you visited those websites directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including when you are logged in to an account on those websites.

Who we share your data with

We do not sell your personal data.

We may share your personal data only where necessary with KTJ team members, service providers, delivery partners, payment or administrative support providers, website hosting or technology providers, and other parties who help us operate our business, respond to enquiries, process orders, or provide our services.

We may also disclose personal data where required by law, regulation, legal process, or government authority.

How long we retain your data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, managing customer relationships, processing orders, maintaining business records, resolving disputes, and complying with legal or administrative requirements.

If you leave a comment, the comment and its metadata may be retained indefinitely so that we can recognise and approve follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, if any, we may store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

How we protect your data

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

What rights you have over your data

You may request access to, correction of, or deletion of the personal data we hold about you, subject to applicable legal and business requirements.

You may also ask us to stop contacting you about an enquiry, promotion, or related offer. This does not include data we are required to keep for administrative, legal, security, or record-keeping purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Information submitted through advertising platforms, lead forms, or third-party services may be processed by those platforms according to their own privacy policies and terms. For example, if you submit a form through Meta platforms such as Facebook or Instagram, Meta may also process your data according to Meta’s privacy policy.

Contact us

For privacy-related enquiries or requests, please contact us at:

Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

Last updated: 16 May 2026